Project Case 5 - Customer-centric: Respond to customers' needs and think what customers want

Project Case 5 - Customer-centric: Respond to customers' needs and think what customers want

Delivery time: October, 2021


Project Introduction:

In July 2021, the Business Department received an inquiry from an Australian customer about the mooring project. After communication, it is found that the customer is a anchor chain agent, and he is participating in the bidding of a mooring project in Australia, but he does not know about mooring products. Due to the tight bidding time, the client needs us to provide the scheme and quotation without getting the connection drawing. After clarifying the requirements with the customer, our company immediately started discussion and deduction, and analyzed the required products, quantity and project connection mode from a professional perspective. Based on this, we provided a quotation to the customer within 2 days, and finally helped the customer win a large order of one million dollars. Therefore, the customer praised us for our quick response and professional ability.

The project started delivery, and the customer requested the production of 248 tons of anchor and 830 tons of chain within 60 days, which meant shortening the construction time by 1/3. During the COVID-19 pandemic, the challenges are great, and we have no choice but to tackle them head-on. We completed PO, contract, advance payment and other procurement processes in only 3 days, followed by 60 days of overtime work and holidays, and finally completed the production task as scheduled.

At the stage of shipping, the customer trusted our company 100% and gave us the full power of the shipping plan. China Shipping Anchor Chain lived up to its trust. It not only designed the shortest shipping date, but also helped the customer save up to $30,000 in transportation costs by optimizing the packing plan.

 

Project highlights:

China Shipping Anchor Chain is not only a provider of anchor chain and mooring system solutions, but also a partner to help customers achieve business goals! We adhere to the customer as the center, urgent customer's urgent, think what customers think, long-term attention to maximize the interests of customers.

 

Delivery time: October, 2021

 

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