Project Introduction:

In November 2018, the business department received an inquiry email from a ship service provider customer who came to Cyprus at 10pm, stating that a container ship had lost its entire port anchor and anchor chain, and needed to purchase 100MM third level anchor chain LR stock. The ship is expected to arrive at Qinzhou Port in Guangxi within 5 days, only stopping for 1 day to unload and load the anchor and anchor chain. Therefore, it is necessary to ensure that the required anchor chain is delivered to the designated port in Qinzhou, Guangxi within 5 days, and the delivery time is very urgent.

After receiving the email, the salesperson immediately checked the inventory and verified the recent inspection schedule. After confirming that it could meet the customer's needs, they provided the customer with a quotation as soon as possible, and the customer placed the order that night. Five days later, China Shipping Anchor Chain delivered the anchor chain to the customer's designated port as scheduled, and the entire process was very compact and efficient.

The next day, he received a phone call and email from the customer, and he gave great affirmation to the rapid response of China Shipping Anchor Chain, and stated that the shipowner was also very satisfied with the service. He mentioned that he had sent the same inquiry email to over 20 suppliers that night, but only China  Shipping Anchor Chain had sent back the quotation within 30 minutes. The entire process is fast, efficient, and precise, saving time and money. Our service makes him and the shipowner feel at ease. Later, China Shipping Anchor Chain successively provided similar services to the sisters ships of the container ship.

Project highlights: customer-centric, responsive to customer needs, and responsive to customer needs quickly

Delivery time: November 2018